Account Management Team
Our extensive experience in
workers' compensation bill review ensures StrataCare's clients receive the highest level of service excellence. We understand that software and service solutions are multi-dimensional processes requiring the talent, expertise and determination to handle every detail specific to your unique bill review needs. That is why we provide knowledgeable Client Account Managers and Client Account Representatives, each with an average of 7 years of workers compensation experience.
Customer Service
StrataCare is dedicated to providing all business partners with the highest level of client care service and support available in the workers' compensation cost containment industry. We believe in a philosophy of 100 percent client satisfaction. We demonstrate this through proactive account management, problem solving and quick resolution of client issues or concerns. We have dedicated Client Account Managers that are supported by Client Account Representative in a team approach to optimize consistent delivery of service.
Account management for both software licensees and service center clients is provided. Services include comprehensive technical support for software users and immediate phone response to client concerns or questions about accuracy, turnaround, or specific handling of their bill review product.
We've adopted a leading edge CRM system to support our clients. StrataCare's case tracking system helps the Client Account staff, along with Technical Services, Product Development and Project Management proactively resolve issues or concerns and monitor each member's progress.
Implementation
StrataCare's Client Account Teams working closely with Technical Support and Client Installation Services provide a smooth implementation process. Our goal is to make your transition to our solutions as simple as possible. Incorporating years of experience servicing diverse organizations, Fortune 500 Clients, Insurance Companies and TPAs, our team utilizes an integrated suite of services to mitigate and manage client risk.
Whether you are transitioning from incumbent software or bill review services to a new software or a new outsourcing solution, we can help. This transition can seem daunting, but it is our goal to avoid major obstacles through preparation and getting answers to important questions upfront. We will work with you to develop a comprehensive transition plan to guide you into the next generation of bill review... in a painless and seamless process!
