StrataCare's innovative and flexible software solutions are complemented by a range of professional service offerings to create the best bill review solution in the industry. Our service extends well past implementation to ensure that we continue to exceed client expectations throughout our partnership. By taking a proactive approach to account management we strive to anticipate our client's future needs and take the necessary steps today to be prepared for tomorrow.
StrataCare's Scope of Client Focused Services Include:
- Account Management — both software and service clients receive the most comprehensive client services in the industry through a focused dedicated customer service team approach.
- Technical Services — technical account support for new client installation services, such as EDI set up and history loads, as well as product technical assistance for advanced client issues.
- Project Management — comprehensive project management services on a custom project basis including business consulting, workflow development, TCO analysis, requirements analysis, and system configuration.
- eBilling Enterprise Solution — A robust suite of services and products including StrataWare.Net™ and ImageManager that are designed to facilitate clients who are required by state jurisdictions to accept and process electronic bills.
- State Reporting — provides both state reporting and compliance management services to ensure our software meets all regulatory compliance requirements.
- Training — conducts new client training as well as internal training to meet state compliance requirements and further bill review staff development.
- Provider Networks — access to a wide selection of national, regional, local or clients' own PPO Networks, including support services such as PPO analysis, MPN administration, and our web-based look up tool ProviderKey.
